At Ivanova Home, we want you to be completely satisfied with your purchase. Please read our Returns & Refund Policy carefully.

1. Eligibility for Returns

  • Products can be returned if they are unused, undamaged, and in their original packaging.

  • Returns must be requested within 7 days of receiving the product.

  • Custom or personalized items are not eligible for return unless defective.

2. How to Request a Return

  • Contact us at [email protected] with your order details.

  • Include your order number, product name, and reason for the return.

  • Our customer support team will provide instructions for returning the product.

3. Refund Process

  • Refunds will be processed after we receive and inspect the returned product.

  • Please allow up to 10 business days for the refund or replacement process to be completed.

4. Damaged or Defective Products

  • If a product arrives damaged or defective, please notify us immediately at [email protected] with photos of the issue.

  • We will arrange for a replacement or alternative solution at no additional cost.

5. Shipping Costs for Returns

  • Shipping charges for returns may apply unless the product is defective or incorrectly shipped.

  • Customers are responsible for returning products in secure packaging to avoid further damage.

6. Contact Us
If you have any questions regarding our Returns & Refund Policy, please reach out to us at [email protected].